“Peace of Mind” Guarantees

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Always Standing 100% Behind Our Work With Real Guarantees

More than 15 years ago when Service Champions began, we had zero track record. Homeowners had no proof they could trust us. We decided to give them a special assurance that they would love their experience and results and the ‘Happy Money’ Promise was born. The promise was simple and honest: only pay if and when you’re happy.

Fast forward to today. Now we have well over 100 trucks and 100 technician (and one heck of a track record!). But we still have that same promise. You don’t pay until your 100% happy with our service. Period.

More Peace Of Mind Guarantees

Our ‘Happy Money’ Promise is not the only guarantee we give to our clients. In fact, we have 11 WRITTEN commitments to you. These “Peace of Mind” Guarantees are our iron-clad promises to you that we always meet or exceed expectations.

We’ve never been afraid to set the bar high. (In fact, we insist on it!). Here are the 11 promises we make:

Our installation technicians are the best in skill, attitude, and workmanship. They’ll care for your home and complete the job with speed and precision. They wear booties (floor savers), clean up when they are finished and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are polite and courteous. If, when they have finished in your home, they have not performed in accordance with these high standards, we’ll extend your current Club Membership for an additional 6 months at no charge. All we ask is that you notify the office of your dissatisfaction prior to the installation crew leaving your home. (B, S, G, Pt, Pres – Applies to all types of equipment)
Service Champions isn’t just a clever name; making sure every customer is always 100% happy is our passion, our purpose, and our obsession. That’s why our work is always covered by our exclusive “Happy Money” Promise. Here’s how it works: Within the first year of a new equipment installation if you are not 100% happy with your purchase, we will cheerfully do whatever it takes to make it right…including removing the equipment and refunding your money. If you’re not happy, we’re not happy. It’s that simple. No surprises. No regrets. Guaranteed. (B, S, G, Pt, Pres- Complete A/C or Heat only system-no partial systems)
We realize that most homeowner’s biggest fears are when a contractor works in the home they will make a mess and destroy their home. Because of the quality of our installation teams, we can guarantee you that we will leave your home BETTER than we found it or we will pay for a cleaning service to come to your home and clean it in its entirety. We are that confident. (B, S, G, Pt, Pres- Applies to all types of equipment)
Anyone can make something cheaper by cutting corners and pricing it for less. So, it’s important to know what is and is not included in any heating and cooling system you choose for your home. Service Champions promises you that you cannot find a licensed contractor with drug free employees to provide you a comparable installation and with all 10 written company warranties for less… or we’ll refund you the difference plus $50.00. All we ask is the comparison is a published “apples to apples” comparison listing all company warranties and indicating they are a drug free company. (B, S, G, Pt, Pres – Applies to all types of equipment)
In the contracting/construction business, change orders are very common. The client agrees to one price, only to have it increased when the installation crew arrives and starts the project. We guarantee, unless stated in writing on the agreement, there will be no change orders to the project we agreed upon. (B, S, G, Pt, Pres – Applies to complete systems only- no partial systems)
We are a service company, not a sales company. Unlike most of our competitors, we can offer you SAME DAY SERVICE. It means that when you need us, you got us. We will come to your home on the same day that you request us for service. We feel that since you have paid for your system, you deserve to have us come to your home and make any repairs necessary before we do any other work. You mean that much to us. (S, G, Pt, Pres – not included on Basic)
We at Service Champions will service your air conditioner and furnace 365 days a year, day and night. We don’t take a vacation. Since we are a service company, we have our staff of service technicians rotate on a night call shift. What that means to you is we will come to your home and make any necessary repairs 24 hours a day. Even if it’s Christmas, we are there for you. (S, G, Pt, Pres – not included on Basic)
We guarantee that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We have promised a temperature variance of no more than plus or minus one degree at your electronic digital thermostat whether heating or cooling your home. If the desired temperature selection is not achieved, we will make any upgrades, modifications, or repairs necessary to reach the desired temperature at no charge to you for a period of five years as long as you invest in and keep your Club Membership Agreement continuous. (S, G, Pt, Pres- Complete Air Conditioning and Heat only systems –no partial systems)
We recognize that not every manufactured piece of heating and cooling equipment is 100% perfect, 100% of the time. Since our customers should expect to receive 100% of the heating and cooling value they’ve invested in, we offer a “No Lemons” guarantee on our Gold and Platinum Systems. Simply stated, as long as you invest in and keep your Club Membership Agreement continuous, if your compressor in your air conditioner fails twice in the first five years, we will install a complete and new outside unit. If the heat exchanger in your furnace fails in the first ten years, we will install a new furnace. If you’ve ever bought a “lemon” before, you’ll truly appreciate our commitment to your long-term satisfaction. (G, Pt, Pres- not included on Basic and Silver – Applies to complete systems only – no partial systems)
Unlike most companies, we are a service company. We have a staff of qualified service technicians that are there to serve you in the unlikely event of your systems having a problem. So our guarantee to you is that when we arrive, we guarantee you that we will have your system up and running within 24 hours of our arrival or we will put you up in the local Embassy Suites for the night. (G, Pt, Pres – not included on Basic and Silver – Applies to complete systems only – no partial systems)
Since you have invested in one of the state of the art systems with Service Champions, our Platinum System, we guarantee for as long as you own the system, there will be no overtime charges EVER for any repairs made to your system, for life.*** Not all guarantees apply to all systems sold. Call our customer service department for complete details. (Platinum & Presidential only and applies to complete systems only – no partial systems).